EXIN ITIL 4 Foundation - ITILFND_V4무료 덤프문제 풀어보기
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?
정답: A
Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?
정답: C
Which is included in the purpose of the 'deliver and support' value chain activity?
정답: D
Which is handled as a service request?
정답: B
Which practice identifies metrics that reflect a customer experience of a service?
정답: C
What is defined as an unplanned interruption or reduction in the quality of a service?
정답: C
What is defined as 'the role that uses services'?
정답: C
Which directly assists with the diagnosis and resolution of simple incidents?
정답: C