EXIN IT Service Management Foundation based on ISO/IEC 20000 - ITSM20F.EN무료 덤프문제 풀어보기

A. Aservice as defined in the Service catalogue

B. Strategic support provided to a customer

C. Something of value delivered usingIT, that is provided to a customer

D. Aservice that is deemed critical by the customer

A. organizational structure related to responsibilities, procedures and resources for implementing quality management

B. ability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently

C. mandatory Quality management practices followed by everyone in the service provider organizations

D. set of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements

A. Plan, Do, Check and Act

B. Plan, Perform, Audit and Improve

C. Plan, Do, Evaluate and Act

D. Plan, Perform, Evaluate and Act

A. Service Level Management

B. Service Desk

C. Availability Management

D. Incident Management

A. As soon as Change management has approved the Release.

B. As soon as the users have tested the Release.

C. As soon as the documentation for managing and supporting the Release is also complete and up to date.

D. As soon as the technicians have tested the Release and no adverse impact of this Release is expected in the rest of theIT infrastructure.

A. systematic processes for ticket recording and follow-up only

B. a software system to monitor the Key performance indicators (KPIs)

C. definition of corporate measures to achieve the required level of quality

D. a software system for the ticket system