A company's electronic content management system was implemented last year, a business analyst has now been brought in to assess the business benefits of the system.
The analyst learnt that the project's business case wasprimarily built around the efficiency that paperless order processing would bring and that the project went well, but the expected business benefit have not all been realized. In the course of an investigation, it was found that the sales team are continuing to out hard copies of customer order.
Which element of POPIT did the project not fully consider?

• A. People.
• B. Organisation
• C. Processes.
• D. Information and Technology

In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so.
The customer service advisor explained that this discounting required management approval and.
unfortunately, both managers authorised to do this were on their lunch break What element of the POPII model had caused the sale to fail?

• A. People.
• B. Technology
• C. information.
• D. Process.

No Exit Suppliers has decided to implement a Commercial Off the Shelf (COTS) inventory management solution to improve its stock (Inventory) control Before the solution is implemented, all current stock levels and stock locations will be migrated into a related database to ensure that the solution starts with accurate information. Once the system is implemented, all stock movements will be tracked via barcode scanningtechnology.
To ensure that the proposed solution is acceptable, which exceptional condition MUST be proved?

• A. Inaccuracies in the migrated stock level can be corrected.
• B. Stock levels cannot fall below the minimum stock reorder level.
• C. Changes in stock level can be monitored on a daily basis.
• D. Stock level is reduced when orders are dispatched.

LIoyd works as a counter supervisor in the local branch of a national bank. LIoyd is responsible for ensuring that the back's cash machine has sufficient money.
The money for the cash machine has to be from the back's cash processing center, which supplies new and good quality banknotes. The cash machines can be topped-up with cash from the tills, but the poorer quality banknotes often cause the cash machine to jam.
LIoyd has the check the machine's cash levels and place an order for new notes by 3pm for delivery the following working day.
Which is the BEST performance measure for the task Maintain cash machine level's?

• A. 100% of cash orders must be delivery by 3pm the same day.
• B. 100% of cash machine notes must be new notes.
• C. No cash machine outages are experienced due to insufficient cash or poor quality notes.
• D. No orders to the cash processing center should be for cash to be used by the back tills.