ISEB ITIL Foundation Certificate in IT Service Management - ISEB-ITILV3F무료 덤프문제 풀어보기
One organisation provides and manages an entire business process or function for another organisation. This is known as:
정답: D
Which of the following does the Availability Management process include:
1. Ensuring services are able to meet availability targets
2. Monitoring and reporting actual availability
3. Improvement activities, to ensure that services continue to meet or exceed their availability goals
1. Ensuring services are able to meet availability targets
2. Monitoring and reporting actual availability
3. Improvement activities, to ensure that services continue to meet or exceed their availability goals
정답: D
Where should details of a Workaround always be documented?
정답: B
Which of the following would you expect to find documented in an Incident Model?
1. The Service Level Agreement pertaining to the incident
2. Chronological order of steps to resolve the incident
1. The Service Level Agreement pertaining to the incident
2. Chronological order of steps to resolve the incident
정답: A
Which of the following CANNOT be provided by a tool?
정답: C
What is the name of the area where the definitive authorised versions of all media
Configuration Items (CIs) are stored and protected?
Configuration Items (CIs) are stored and protected?
정답: A
Which of the following are Service Desk organizational structures?
1. Local Service Desk
2. Virtual Service Desk
3. IT Help Desk
4. Follow the Sun
1. Local Service Desk
2. Virtual Service Desk
3. IT Help Desk
4. Follow the Sun
정답: D
Which of the following would NOT trigger Service Level Management activity?
정답: B
Which of the following is a responsibility of Supplier Management?
정답: B
Which of the following defines the level of protection in Information Security Management?
정답: A
The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?
정답: B