가장 간편하게 공부가능

1Z0-465덤프는 시험예상문제와 기출문제로 되어있는데 실제 시험문제의 모든 유형을 포함하고 있어 덤프에 있는 문제와 답만 기억하시면 1Z0-465시험을 패스할수 있습니다.학원다닐 필요가 없기에 돈과 시간을 절약해드리고 가장 효율적으로 시험을 합격할수 있도록 도와드립니다.1Z0-465덤프제작팀의 부단한 노력으로 인하여 인증시험 패스는 더는 어려운 일이 아닙니다.

유효한 시험자료로 시간절약 가능

1Z0-465시험덤프는 PDF버전, 온라인버전,테스트엔진버전 등 세가지 버전으로 되어있습니다.1Z0-465덤프 PDF버전은 인쇄가능한 버전이라 출력하셔서 공부하시면 좋습니다. 온라인버전은 APP버전인데 휴대폰으로 사용가능합니다. 출근길이나 퇴근길에서도 쉽게 공부하실수 있습니다. 테스트엔진버전은 PC에서 사용가능한 버전입니다. 1Z0-465덤프의 원하시는 버전을 단독으로 구매하셔도 되고 패키지로 구매하셔도 됩니다.

100% 시험통과율

구매하시면 구매일로부터 1년내에 1Z0-465덤프가 업데이트된다면 업데이트된 버전을 무료로 제공해드립니다.만약 1Z0-465덤프를 구매하시고 공부한후 시험에서 떨어지면 60일내 주문은 덤프비용 전액을 환불해드려 고객님의 이익을 최대한 보장해드립니다.환불신청은 주문번호와 불합격 성적표만 메일로 보내오시면 됩니다.

1Z0-465인증시험을 패스하여 자격증을 취득하는데 가장 쉬운 방법은 덤프를 공부하는 것입니다.1Z0-465 인증덤프는 실제 시험의 가장 최근 시험문제를 기준으로 하여 만들어진 최고품질 , 최고적중율 자료입니다. 덤프에 있는 문제와 답만 기억하시면 시험을 패스하는데 많은 도움이 됩니다.1Z0-465덤프를 선택해야 하는 이유:

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최신 Oracle Applications 1Z0-465 무료샘플문제:

1. Your customer has over a thousand answers in their knowledgebase.
The keyword search report shows that some end customers are searching, using a misspelled word returning zero results.
The client does not want to edit all the answers to fix this situation.
Choose the option that will fix your customer's issue.

A) Add the misspelled words to the answer keyword.
B) Add the misspelled words to a custom field.
C) Add the misspelled words to the alias file.
D) Add the misspelled words to the stop word list.

2. Your customer runs a 24/7 call center and has a policy starting that incidents that agent's solved by the end of an agent's shift should be moved out of that agent's inbox to be worked by another active agent.
Which two actions will accomplish this?

A) Create a workspace rule that sets the Assigned field to null when an agent logs out.
B) The agent reassigns each incident to another agent before they log off.
C) Add a business rule that when an agent logs out, the Assigned field should be set to null for any unresolved incidents for that agent.
D) The agent does a multi-edit update for all incidents in their inbox and changes the assigned field to full.

3.
Which two statements are true about the Oracle RightNow CX Cloud Service Application button?

A) Provides quick access to any of the interfaces defined for your application
B) Provides context-sensitive help
C) Can include shortcuts to commonly used reports
D) Contains shortcuts for adding records and items to the knowledge base

4. Your customer has five different incidents queues:
-Help -Tier 2 -Escaped -Accounting -VIP The Help and VIP queues have the quickest response goals.
Which two configurations will ensure that an agent's profile pulls incidents assigned these queues first using a single agent profile?

A) Use the Strict Priority Pull Policy
B) Add all five queues to the agent's profile.
C) Create an agent profile to only work these two queues.
D) Add all five queues to the agent's profile with Helper and VIP being the first two in the list.
E) Use the First Due Pull Policy

5. Your customer has five active agents, one agent profile, three products, and three incident queues (queue1, queue2, and queue3).
Their incidents are directed to each queue based on their three products.
Each product is assigned a unique queue.
The priority of queue to be worked are queue 1, queue2, and queue3.
Identify which two items will solve this problem.

A) Change the pull policy for the agent profile to ""First Due.
B) Create a new agent profile that has a reverse queue order and assign at least one agent to the new profile.
C) Change the full policy for the agent profile to manual and instruct at least one of the agents to pull queue3.
D) Create an escalation rule for the agent profile to "First Due".

질문과 대답: